↔ Don’t criticize, condemn or complain
↔ Give honest, sincere appreciation
↔ Arouse in your partner an eager desire
↔ Become genuinely interested in your partner
↔ Smile
↔ Be a good listener
↔ Encourage your partner to talk about themselves
↔ Speak in terms of your partner’s interests
↔ Make your partner feel important, and do it sincerely
↔ Avoid arguments with your partner. Take Time-Outs or agree to disagree as needed.
↔ Show respect for your partner’s opinions; never say “you are wrong.”
↔ If you are wrong, admit it quickly and emphatically
↔ Begin all discussions and interactions in a friendly manner
↔ Get the other person saying “yes”
↔ Let your partner do a great deal of the talking
↔ Let your partner feel that the idea is his or hers
↔ Honestly try to see your partner’s point of view
↔ Be sympathetic with your partner’s ideas and desires
↔ Appeal to your partner’s nobler motives
↔ Dramatize your ideas
↔ Throw out the challenge
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