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HOW TO WIN FRIENDS AND INFLUENCE PEOPLE
BY: DALE CARNEGIE
| Don’t criticize, condemn or complain |
| Give honest, sincere appreciation |
| Arouse in the other person an eager desire |
| Become genuinely interested in other people |
| Smile |
| Remember that a person’s name is to that person the sweetest and most important sound in any language |
| Be a good listener |
| Encourage others to talk about themselves |
| Speak in terms of the other person’s interests |
| Make the other person feel important, and do it sincerely |
| The only way to get the best of an argument is to avoid it |
| Show respect for the other person’s opinions; never say "you are wrong" |
| If you are wrong, admit it quickly and emphatically |
| Begin in a friendly manner |
| Get the other person saying “yes” |
| Let the other person do a great deal of the talking |
| Let the other person feel that the idea is his or hers |
| Honestly try to see the other person’s point of view |
| Be sympathetic with the other person’s ideas and desires |
| Appeal to the nobler motives |
| Dramatize your ideas |
| Throw out the challenge |
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Dr. Paul Standal
Lindsey Woodburn
Lindsey Woodburn
Psychological Assistant
Psychological Assistant