BY: DALE CARNEGIE
Don’t criticize, condemn or complain |
Give honest, sincere appreciation |
Arouse in the other person an eager desire |
Become genuinely interested in other people |
Smile |
Remember that a person’s name is to that person the sweetest and most important sound in any language |
Be a good listener |
Encourage others to talk about themselves |
Speak in terms of the other person’s interests |
Make the other person feel important, and do it sincerely |
The only way to get the best of an argument is to avoid it |
Show respect for the other person’s opinions; never say "you are wrong" |
If you are wrong, admit it quickly and emphatically |
Begin in a friendly manner |
Get the other person saying “yes” |
Let the other person do a great deal of the talking |
Let the other person feel that the idea is his or hers |
Honestly try to see the other person’s point of view |
Be sympathetic with the other person’s ideas and desires |
Appeal to the nobler motives |
Dramatize your ideas |
Throw out the challenge |
No products in the cart.